Terms and Conditions

Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.

Star Travel UK regularly sends out a newsletter and/or other informational emails (collectively referred to as “Newsletters”) to all Users. In these Newsletters, we may inform you about new services, features or products. User may choose to unsubscribe from the Newsletter at any time using the unsubscribe option at the bottom of our emails, or by writing to us at info@staruk.uk or following the unsubscribe link contained in each of the emails.

The Business website contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound and the entire content of the website is copyrighted as a collective work under UK and International copyright laws. The Business owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works or in any way exploit, any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law or these Terms, no copying, redistribution, retransmission, publication or commercial or non-commercial exploitation of downloaded material will be permitted without the express written permission of Business and the copyright owner. Elements of the website are protected by trade dress, trademark, unfair competition and other laws and may not be copied or imitated in whole or in part, by any means, including but not limited to, the use of framing or mirrors.

You are permitted to print and download extracts from this website for your own private use on the following basis

(a) no documents or related graphics on this website are modified in any way;
(b) no graphics on this website are used separately accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.

Copyright Infringement

In accordance with UK and International law, any notifications of claimed copyright infringement should be sent to us immediately. Such notification can be sent by email, to info@staruk.uk or by letter to: Star Travel UK Ltd, Golden Cross House, 8 Duncannon Street, Londres, Reino Unido, WC2N 4JF.

Use of this website https://staruk.uk/, as described below, is prohibited. These descriptions are guidelines and are not intended to be exhaustive or all-inclusive.

Illegal/Criminal Activity The Business website may not be used in connection with criminal or civil violations of state, federal, or international laws, regulations, or other government rules or requirements. Such violations include theft or infringement of copyrights, trademarks, trade secrets, or other types of intellectual property; fraud; forgery; theft or misappropriation of funds, credit cards, or personal information; and threats of physical harm or harassment.

Security Violations: The Business website may not be used in connection with attempts, whether successful or not, to violate the security of a network, service, or other system. Examples of prohibited activities include hacking, cracking into, monitoring, or using systems without authorisation; scanning ports; conducting denial of service attacks; and distributing viruses or other harmful software.

Basic Security: User is responsible for maintaining the basic security of its computer system and to prevent its use by others in a manner that violates these Terms. Examples include: improperly securing a mail server so others can use it to distribute spam; and improperly securing an FTP server so that it may be used by others to illegally distribute licensed software or media content. User is responsible for taking corrective actions on vulnerable or exploited systems to prevent continued abuse.

Threats: The Business website may not be used to transmit materials of a threatening nature, including threats of death or physical harm, harassment, libel, and defamation.

Offensive Materials: The Business website may not be used for the distribution of offensive materials, including obscene, pornographic, indecent, and hateful materials. Further, Users agree to adhere to the following requirements:
a. Comply with all laws, ordinances, statutes, and applicable legislation and to respect all 3rd-party rights. In particular, User shall not:
i. Provide, post or otherwise distribute content that is defamatory, threatening, disparaging, grossly inflammatory, false, misleading, fraudulent, inaccurate, unfair, contains gross exaggeration or unsubstantiated claims, violates the privacy rights of any 3rd-party, is unreasonably harmful or offensive to any individual or community;
ii. Use or post any pornographic materials or any content that violates any applicable legislation for the protection of minors; or advertise or promote, offer or distribute any pornographic product or products which do not comply with any applicable legislation for the protection of minors;
iii. Unreasonably annoy (particularly with SPAM) any other User;
iv. Use or post, without authorisation, any content protected by law (e.g. copyright, trademark, patent, utility patent, design patent, or other intellectual property (IP) laws), or advertise, promote, offer, or distribute any goods or services protected by law;
v. Use, post, or promote any commercial practices considered unfair competition, including progressive customer acquisition practices (such as chain distribution systems, Ponzi schemes, illegal multi-level selling, or pyramid sales).

b. You may not provide, post, or otherwise distribute, User content that:
i. Contains vulgar, profane, abusive, racist, or hateful language or expressions, epithets or slurs, text, photographs, videos or illustrations in poor taste, inflammatory attacks of a personal, racial, or religious nature;
ii. Discriminates on the grounds of race, religion, national origin, gender, age, marital status, sexual orientation, or disability, or refers to such matters in any manner prohibited by law or moral standards;
iii. Violates or encourages the violation of any municipal, state, provincial, federal, or international law, rule, regulation, or ordinance;
iv. Interferes with any User’s uninterrupted use of the Business website;
v. Advertises, promotes, or offers to trade any goods or services;
vii. Uploads or transmits viruses or other harmful, disruptive, or destructive files, material, or code;
viii. Disrupts, interferes with, or otherwise harms or violates the security of the Business website or any services, system resources, accounts, passwords, servers, or networks connected to or accessible through the Business website;
viii. “Flames” any individual or entity (e.g. sends repeated messages related to another User and/or makes derogatory or offensive comments about another User or individual), or repeats prior posting of the same message under multiple threads or subjects.

WARNING: ANY VIOLATION OF THESE POSTING RULES THAT INVOLVES CRIMINAL CONDUCT OF ANY KIND WILL BE REFERRED TO LAW ENFORCEMENT AUTHORITIES UPON NOTICE RECEIVED BY COMPANY.

It is your responsibility to determine that your input into our site, including use of any chat room areas of our site, including your choice of your user name, conforms to the above conditions. If you notice any content which breaches these conditions, please notify us by email to info@staruk.uk.

SPAM: Spam is an unacceptable use of the Business website. Spam includes any of the following activities:
a. Posting a single message or messages similar in content, to more than five (5) online forums or newsgroups and posting messages to online forums or newsgroups that violate their rules.
b. Collecting responses from unsolicited e-mail.
c. Sending any unsolicited e-mail that could be expected, in Business’s opinion, to provoke complaints.
d. Sending e-mail with charity requests, petitions for signatures, or any chainmail-related materials.
e. Sending bulk e-mail without identifying in the e-mail a clear and easy means to be excluded from receiving additional e-mail from the originator of the e-mail. NOTE: The inclusion of an opt-out clause does not necessarily legitimize sending unsolicited e-mails.
f. Sending e-mail that does not accurately identify the sender, the sender’s return address, and the e-mail address of origin.
g. Using Business facilities to violate what could reasonably be considered a violation of another Internet Service Provider’s (ISP) acceptable use policy and/or terms of service.

User is further prohibited from the following activities:
i. Employing any mechanisms, software, or scripts when using the Business website. However, the User may use the interfaces or software provided by Business within the scope of the services available on our website and in accordance with these Terms;
ii. Blocking, overwriting, modifying, and copying of any contents of the Business website.
iii. Distributing or publicly disclosing the contents of the website or any of its terms, without written permission from Business, or
iv. Performing any actions that may impair the operability of the Business website infrastructure, particularly actions that may overload said infrastructure, servers, bandwidth, or other equipment or software

Indirect Access: A violation of these Terms by someone having only indirect access to the Business website through a User, will be considered a violation, whether or not with User’s knowledge or consent.

General

In addition, these policies apply to any email or content transmitted by User, or on your behalf, that uses a Business account as a mailbox for responses or promotes content, hosted or transmitted, using Business facilities, or that indicates, in any way, that Business was involved in the transmission of such email or content.

The resale of Business products and services is not permitted unless expressly permitted by these Terms or in a separate written agreement.

Violations of these Terms may result in immediate suspension or termination of your account and our services to you, immediate temporary or permanent filtering, blocked access, or other action appropriate to the violation, as determined by Business, in its sole discretion.

When feasible, it is Business’s preference to give notice so that violations may be addressed voluntarily, however, we reserve the right to act without notice, when necessary, as determined by Business in its sole discretion. Business may involve and will cooperate with, law enforcement if criminal activity is suspected. Violators may also be subject to civil or criminal liability under applicable law. Refunds or credits are not issued in connection with actions taken for violations of these Terms.

Uses and Other Policies

1.     When using our services, User warrants and represents that all of the data provided by you is accurate and complete. User shall report any modifications in the data to the Business website, immediately upon any changes occurring.

2.     User shall not be allowed to have multiple accounts. You may only establish one (1) User account. If Business determines that User has established more than one (1) account, further use of our website may be suspended or terminated, subject to the sole discretion of Business.

3.     User warrants and represents that they are of legal age (18 or older) to use our website, at their time of use, or that they are a legal entity, created by operation of law.

4.     User may download or print a single copy of any portion of the content solely for personal, non-commercial use, provided they do not remove any trademark, copyright, or other notice from such content.

Requests to use Business content for any purpose other than as permitted in these Terms shall be directed to Business at: info@staruk.uk

1.     Business shall not be liable for User interactions with any 3rd parties, businesses, and/or individuals found on the Business website or through the services provided. This includes but is not limited to, payment and delivery of services, and any other terms, conditions, warranties, or representations associated with such dealings. These dealings are solely between User and such 3rd parties, businesses, and/or individuals. User understands and agrees that Business is not responsible for any damage or loss incurred as a result of any such dealings. Business is under no obligation to become involved in disputes between Users of our website, or between Users on our website and any 3rd-party. In the event of a dispute, User agrees to release Business its officers, employees, agents, and successors in rights, from claims, damages, and demands of every kind, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and our service.

Data Protection

Star Travel UK Ltd recognizes that any data provided by User to us is extremely important and we shall, therefore, be particularly sensitive in handling such data. Users are advised that there are inherent security risks in transmitting data, such as emails, credit card or personal information, via the Internet, because it is impossible to safeguard completely against unauthorised access by 3rd-parties. Nevertheless, Business shall do what is reasonable to safeguard your data, subject to this cautionary limitation.

In particular, personal information will be transmitted via the Internet only if it does not infringe upon 3rd-party rights unless the respective party has given prior consent in view of such security risks. Accordingly, Business shall not be held liable for any damages incurred as a consequence of such security risks or for any related acts of omission on our part.

PLEASE SEE OUR PRIVACY POLICY, STATED SEPARATELY, ON THE COMPANY WEBSITE.

Rights to Content Use

Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

When User posts content or contributions to the Business website, User grants Business a limited, revocable, nonexclusive and non-assignable right of use for the respective content or contribution that Business is entitled to utilise for any purpose allowed by these Terms. In particular, Business is entitled to use said content or contribution posted by User for marketing or in any other way. Business may use User content or contributions in any form, format, or medium of any kind now known or later developed.

Although User grants Business a license, as stated above, WE DO NOT OWN USER CONTENT. This license grants us certain rights and also proscribes limitations of what we may do and not do with the content, more fully described as follows:
(a) Business may not sell or give away User content as permanent downloads or physical copies, alone or in a compilation;
(b) Business may not continue exercising the license after User provides us with a request for termination, as described below;
(c) Business may not use, license or sub-license another party to use User/Member content outside of the Business website;
(d) Business may let other parties exercise these rights on the Business website, which permits the license to become sub-licensed;
(e) Business may exercise these rights without paying User any remuneration, royalties or other fees, whatsoever;
(f) Business may exercise these rights throughout the Business website(s), worldwide;

User may grant similar licenses to others;

User may terminate the license at any time by following the steps described below:
a. To request deletion of User content, User must send an e-mail to Customer Service at info@staruk.uk stating the e-mail address associated with the particular content you wish to delete, along with the words “Delete User Content” in the subject line. Please note that if User subsequently places the same or similar content on the Business website, this deletion notice will become null and void.

1.     Business grants a right of use over all user-posted content or contributions to its website(s) to other Users. Copying, downloading, disseminating, distributing and storing of the contents of the Business website is, with the exception of the cache memory when searching for Business web pages, prohibited, without Business’s express written consent.

2.     All information, content, services and software displayed on, transmitted through or used in connection with the Business website, with the exception of User content as defined herein, including for example, news articles, reviews, directories, guides, text, photographs, images, illustrations, audio clips, video, html, source and object code, trademarks, logos, and the like, as well as its selection and arrangement, is owned by Business, except for those items that are copyrighted and/or owned by their respective businesses or individuals.

3.     Without limiting the generality of the previous paragraphs, User authorizes Business to share User-posted content across all websites, to include User content in a searchable format accessible by other Users of the Business websites, now in use or later developed, to place advertisements in close proximity to such User content, and to use User’s name, likeness and any other information in connection with Business’s use of the material User provides.

4.     Prohibited uses do not include any other use that Business expressly authorizes in writing.

5.     Business does not guarantee the accuracy, integrity or quality of the posted content on our website and User may not rely on any of this posted content. Without limitation, Business is not responsible for postings by Users in the User opinion, message board, and forum or feedback sections of our websites.

Unsolicited Idea Submission Policy

Business and its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new products or technologies, processes, materials, marketing plans or new product names. Please do not send us any original creative artwork, samples, demos or other works. The sole purpose of this policy is to avoid potential misunderstanding or disputes when company’s products or marketing strategies might seem similar to ideas submitted to us by others. We ask that you do not send your unsolicited ideas to company or any individual at company. If, despite our request that you not send us your ideas and materials, you still send them, please understand that company makes no assurances that your ideas and materials will be treated as confidential or proprietary.

To register with https://staruk.uk/ you must be at least 18 years of age.

Each registration is for a single user only, whether or not acting on behalf of a company or other organization. We do not permit you to share your username and password with any other person or with multiple users on a network.

Users must complete the registration process by providing Business with current, complete, and accurate information as prompted by the applicable registration form. Users also will choose a password and a username.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

The user is entirely responsible for maintaining the confidentiality of any password and account information. Furthermore, the User is entirely responsible for any and all activities that occur under its account. User agrees to notify Business immediately of any unauthorized use of their account or any other breach of security. Business will not be liable for any loss that may incur as a result of someone else using the User’s password or account, either with or without their knowledge. However, the User could be held liable for losses incurred by the Business or another party due to someone else using their account or password

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

We may deny access to any User, at any time, and for any reason. In addition, Business may, at any time, transfer rights and obligations under these Terms to any current or future Business subsidiary or business unit, or any companies or divisions or any entity that acquires Business or any of its assets.

While the Business uses reasonable efforts to include accurate and up-to-date information, the Business specifically disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material displayed in any and all Business websites, either now operating or created in the future. The Business disclaims any responsibility or liability for the deletion, failure to store, mis-delivery, or untimely delivery of any information or material. The Business disclaims any responsibility or liability for any harm resulting from downloading or accessing any information or material on the Internet through the Business website.

The Business does not make any warranties or representations regarding any data, service and/or information provided or made available by any user on any of the Business websites or on any external websites linked to them. In particular, the Business does not warrant or represent that said data, service and/or information is true or accurate, or that it fulfils or serves any particular purpose.

Without limiting the foregoing, under no circumstances shall the Business be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of 3rd-parties, or loss of or fluctuations in heat, light, or air conditioning.

COMPANY WEBSITES AND ALL MATERIALS, INFORMATION, PRODUCTS AND SERVICES INCLUDED IN THE COMPANY WEBSITES, ARE PROVIDED “AS IS,” WITH NO WARRANTIES EXPRESSED OR IMPLIED. THE COMPANY EXPRESSLY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. THE COMPANY DISCLAIMS ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS AND PERFORMANCE OF THE COMPANY WEBSITES. COMPANY DISCLAIMS, ANY WARRANTIES FOR ANY INFORMATION OR ADVICE OBTAINED THROUGH THE COMPANY WEBSITES. THE COMPANY DISCLAIMS ANY WARRANTIES FOR SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED ON THE COMPANY WEBSITES OR RECEIVED THROUGH ANY LINKS PROVIDED BY THE COMPANY WEBSITES AS WELL AS FOR ANY INFORMATION OR ADVICE RECEIVED THROUGH ANY LINKS OR ANY USER CONTRIBUTIONS PROVIDED TO THE COMPANY WEBSITES.

THE USER UNDERSTANDS AND AGREES THAT THEY DOWNLOAD OR OTHERWISE OBTAIN MATERIAL OR DATA THROUGH THE USE OF THE COMPANY WEBSITES AT THEIR OWN DISCRETION AND RISK AND THAT THEY WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO THEIR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY IN ALL CASES. THE USER MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

THE COMPANY AND ITS WEBSITES ARE NOT RESPONSIBLE OR LIABLE FOR CONTENT POSTED BY USERS, 3rd-PARTIES, ACTIONS OF ANY 3rd-PARTY OR FOR ANY DAMAGE TO, OR VIRUS THAT MAY INFECT, A USER’S COMPUTER EQUIPMENT OR OTHER PROPERTY.

If any provision of these Terms is, for any reason, invalid and/or unenforceable, as determined in an appropriate Court of proper jurisdiction, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. You agree to replace an invalid and/or unenforceable provision with a valid and/or enforceable provision that most closely approximates the intent and economic effect of the invalid and/or unenforceable provision and shall be interpreted most favourably, when possible, to the benefit of the Business.

Section Titles: The section titles used in these Terms are purely for convenience and carry with them no legal or contractual effect.

Incident Reporting: Any complaints regarding violations of these Terms by a User should be directed to customer services at info@staruk.uk. Where possible, include details that would assist the Business in investigating and resolving the complaint (i.e. expanded headers and a copy of the offending transmission).

Complaints Procedure: We are very proud of our high standards of customer service however, in the event that we fail to meet these standards, please do not hesitate to contact us at Golden Cross House, 8 Duncannon Street, London, United Kingdom,  WC2N 4JF

ONLINE ACCEPTANCE

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

No person other than the parties to these terms and conditions are intended to benefit from them pursuant to the Contracts (Rights of Third Parties) Act 1999.

These Terms represent the entire understanding between the user and the Business and supersede any prior statements or representations. THE USER AGREES TO THE TERMS OF THIS ONLINE AGREEMENT, by using the website, it’s services, signing up, posting, downloading, and uploading content, and understands that it is entering into a binding and legal agreement with Business.

You agree to file any claim regarding any aspect of this website or these Terms within six (6) months of the time in which the events giving rise to such alleged claim began, or you agree to waive such claim. You also agree that no claim subject to these Terms may be brought as a class action or in any other jurisdiction than English courts.

"Your Financial Protection. When you buy an ATOL-protected flight or flight-inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong."

“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

 “If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”

You agree to indemnify, defend and hold harmless the Business, its website(s) and each of its respective advertisers, partners, suppliers, licensors, officers, directors, shareholders, employees, representatives, contractors, agents and sub-licensees, from any and all claims (including but not limited to claims for defamation, trade disparagement, privacy and intellectual property infringement) and damages (including attorneys’ fees and court costs) arising from or relating to any allegation regarding:
1. Your use of the Business website(s);
2. The Business’s use of any your content or information, as long as such use is not inconsistent with these Terms;
3. Information or material provided through your IP address, even if not posted by you or
4. Any violation of these Terms by you.

GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts where the claim is brought by you. We nevertheless retain the right to bring proceedings against you for any threatened or actual breach of these terms and conditions in your country of residence, registration or business or any other relevant country.

We do not warrant that materials, services or information for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

The Business may modify, suspend, discontinue, or restrict the use of any portion of the Business website, including the availability of any portion of the content at any time, without notice or liability.

Users acknowledge and agree that it is virtually impossible to achieve continuous, uninterrupted availability of the Business or any other, website. While we endeavor to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance, or repair or for reasons beyond our control.

Our liability (and that of our officers, directors, employees, shareholders, or agents) of any kind (including our own negligence) with respect to our website or service for any one event or series of related events is limited to the total fees which you have paid to us in the 12 months before the event(s) complained of.

In no event (including our own negligence) will we be liable for any:
(a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
(b) loss of goodwill or reputation;
(c) special, indirect, or consequential losses; or
(d) damage to or loss of data
(even if we have been advised of the possibility of such losses).

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

The Data Controller for this website is Star Travel UK Ltd.

The purpose of this statement is to inform users of the site about what personal information (“Data”) is collected, stored, and processed when they visit the site and why, how this information is used if it is disclosed, how long it is retained, user’s rights and the ways in which we protect users' privacy.

This Policy does not form part of any contract that you may have with Star Travel Ltd. It is provided for information purposes only.

We comply with data protection legislation which requires us to ensure that Data is:

• Kept securely

• Used in a lawful, fair, and transparent way

• Collected only for valid purposes that we have clearly explained and not used in any way that is incompatible with those purposes

• Relevant to the purposes for which it was collected and limited only to those purposes

• Kept only as long as necessary

All Data collected will be held and where necessary transferred securely and in accordance with the EU General Data Protection Regulations 2016/679 (“GDPR”) in secure database servers with HTTPS connection.

Passenger data is information relating to passengers including names, addresses, dates of birth, and passport details. This data is processed and stored to fulfill travel arrangements or comply with a legal obligation i.e. Advance Passenger Information compliance.

Passenger data received through an Agent Tour Operator will not be processed by us for marketing purposes.
 

New and existing customer data is also processed and stored. This may be contact details of Travel Agents, Tour Operators, or lead passengers if they have booked directly with us as a lead passenger or the organiser of a group.

Customer's names and contact details will be stored and retrieved while the customer has access to our booking systems.

Data will not normally be disclosed to third parties. However, we may need to disclose Data to a third party so that they can provide a service, or fulfill a request for information. Any personal information that we pass to a third party will be held securely by that party, in accordance with GDPR, and used only to provide the services or information requested and transferred within secure Airline systems with HTTPS connection.

We may request specific information from you to help us confirm your identity and ensure your rights or to change the information. This is an appropriate security measure to ensure that personal information is not disclosed to any person who does not have the right to receive it.
 

Call recording

Please note, that all calls to or from Star Travel UK Ltd will be recorded in order to check instructions where necessary, as well as training and quality purposes.

Use of Cookies

Our online systems require the use of cookies in order to function correctly, by using this online system you agree to the use of cookies.  

Linking to other sites from our website

Our website contains links to other sites, which are not managed by us. Star Travel UK Ltd is not responsible for the privacy practices within any of these other sites. Users should be aware of this when leaving our site and we would encourage users to read the privacy statements on other sites visited.

Changes to this policy

If our privacy policy changes, these changes will be reflected in an updated version. Regularly reviewing this page will ensure that users are always aware of the most up-to-date policy.

Star Travel UK Ltd – September 2023